How Can We Help?
Our dedicated support team is here to assist you with every aspect of your garment care journey.
Concierge Details
Our team is available to discuss specialized care for your most valuable items or assist with any service inquiries.
Speak with us
Main Reception
Email Reception
info@touchderose.co.ke
Quick Response Guaranteed
Business Hours
Mon - Sat: 8:00 AM - 8:00 PM
Emergency service for premium clients
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Frequently Asked Questions
Find immediate answers to our most common inquiries regarding professional garment care.
What is the standard turnaround time?
Our standard professional care takes 24-48 hours. Express same-day service is available for those requiring immediate attention.
Do you handle specialized designer pieces?
Absolutely. Our expert staff is trained in the delicate handling of luxury fabrics, intricate beadwork, and high-end designer garments.
What is your pickup and delivery range?
We offer concierge pickup and delivery across Nairobi and its environs, typically within a 15km radius of our main branches.
How do I secure my most valuable items?
Every garment is insured and tracked through our digital inventory system, ensuring total peace of mind from pickup to delivery.