Bookings
Refunds & Cancellations
We understand plans can change. Here's our flexible policy for cancellations, rescheduling, and refunds.
Last updated: 28.09.2025
Cancellations
- Free cancellation up to 12 hours before pickup time.
- Late cancellations may incur a fee to cover costs already incurred.
Rescheduling
- You can reschedule subject to availability via your dashboard or support.
- Reschedules within 6 hours of pickup may be limited.
Refunds
- Eligible refunds are processed to the original payment method.
- Processing times depend on your bank or payment provider.
- Non-refundable: completed services that met the specified quality standards.
Contact Support
For cancellations, reschedules, or refund requests, contact support@touchderose.co.ke with your order number.