Privacy & security
Privacy Policy
We value your privacy. This policy explains what data we collect, how we use it, and the choices you have.
Last updated: 28.09.2025
Information We Collect
- Account data: name, email, phone number, and delivery addresses.
- Booking details: service selections, time slots, and special instructions.
- Payment information: handled by our payment partners; we store transaction references only.
- Usage data: device, browser, pages visited, and interactions to improve our service.
How We Use Your Information
- Provide and manage bookings and deliveries.
- Process payments and send confirmations and receipts.
- Improve our site, services, and customer support.
- Send important updates and service-related communications.
Sharing and Disclosure
- We do not sell your personal data. We share limited data with trusted providers (e.g., payments, analytics, delivery) solely to operate our services and only under appropriate safeguards.
Data Retention
- We retain data for as long as needed to provide our services and meet legal obligations. You may request deletion of your account where applicable.
Your Rights
- Access and update your profile information.
- Request deletion of your account, subject to legal constraints.
- Opt-out of non-essential communications.
Security
- We implement reasonable technical and organizational measures to protect your data. No method of transmission or storage is 100% secure; we strive to continuously improve.
Contact Us
Questions about this policy? Contact us at support@touchderose.co.ke